Services Enterprise Business Applications

Opentext CCM (Customer Communication Platform)

Opentext CCM (Customer Communication Platform)

OpenText Exstream CCM:

Digital Transformation in Customer Communication

As the Turkish partner of OpenText Exstream CCM, Ithinka offers effective, fast, and customizable solutions by digitizing businesses' customer communication processes. OpenText Exstream CCM, with its pioneering technology in customer communication management, meets your business's multichannel communication needs, enhancing customer satisfaction to the highest level. With Exstream CCM, you can transform your customer experience while increasing operational efficiency.

Effective Solutions

with Multichannel Customer Communication

OpenText Exstream CCM provides a multichannel customer communication platform, including SMS, email, mobile applications, and printed documents. As Ithinka, we enable our clients in Turkey to respond quickly and effectively to customer requests using this powerful solution.

Exstream CCM Advantages
Make a Difference in Your Customer Communication
Accurate and Consistent Messages
Accurate and Consistent Messages

It allows you to deliver accurate and consistent messages to customers across different channels.

Personalized Experiences
Personalized Experiences

Increase satisfaction by delivering personalised messages tailored to each customer segment.

Fast Communication
Fast Communication

Respond quickly to customer requests with automated workflows.

Flexible Integration
Flexible Integration

Exstream CCM integrates seamlessly with your existing CRM and ERP systems.

Sectoral Solutions
Which Industries Is OpenText Exstream CCM Suitable For?
Finance Sector
Finance Sector

Deliver personalized notifications and contracts to customers in banking and financial services.

Insurance Sector
Insurance Sector

Prepare personalized reports by accurately managing insurance policies and customer information.

Retail Sector
Retail Sector

Speed up your sales processes by presenting your promotions and campaigns to your customers in a special way.

Public Sector
Public Sector

Digitize government services by providing effective information and document management for citizens.

With OpenText Exstream CCM

Digital Customer Contact Management

OpenText Exstream CCM digitizes customer communication systems, saving costs and making customer interaction management more efficient. Ithinka's expert support optimizes your business's customer relations and contributes to your digitalization processes.

Why Ithinka OpenText Exstream CCM Solution?
OpenText Turkey Partner
OpenText Turkey Partner

Ithinka is the authorized business partner of OpenText Exstream CCM in Turkey.

Advanced Integration
Advanced Integration

Exstream CCM is fully compatible with your existing customer communication systems and integrates easily.

Customizable Platform
Customizable Platform

A customer communication platform that is fully customizable to your specific needs of your business.

Secure and High Performance
Secure and High Performance

Exstream allows you to manage customer data securely.

Multi-Channel Communication
Multi-Channel Communication

It streamlines your customer communication processes with SMS, email, mobile apps, and more.

Data-Driven Communication
Data-Driven Communication

Respond instantly and accurately to customer demands with comprehensive data analysis.

Ithinka OpenText Exstream CCM

Increase Efficiency by Digitalizing Your Customer Communication

Frequently Asked Questions

What is OpenText Exstream CCM?
OpenText Exstream CCM helps businesses digitize customer communication processes with multichannel and customizable communication solutions.
In which industries can OpenText Exstream CCM be used?
It can be used across many sectors, including finance, insurance, retail, and public sectors, optimizing communication processes according to sector-specific needs.
What are the advantages of OpenText Exstream CCM?
Multichannel communication, personalized content, fast and secure data management provide advantages.It also offers cost savings and increases customer satisfaction.
How is OpenText Exstream CCM integrated?
Exstream CCM provides seamless integration with existing CRM, ERP, and customer communication systems.It optimizes data flows and accelerates business processes.
Why should Ithinka be preferred as an OpenText partner?
Ithinka is a Turkey partner specializing in OpenText Exstream CCM solutions. It offers flexible, reliable, and customizable solutions according to sectoral needs. It also prioritizes customer satisfaction with the guarantee of 24/7 technical support.