Services Enterprise Business Applications

Opentext CCM (Customer Communication Platform)

Opentext CCM (Customer Communication Platform)

OpenText Exstream CCM:

Digital Transformation in Customer Communication

As the Turkish partner of OpenText Exstream CCM, Ithinka offers effective, fast, and customizable solutions by digitizing businesses' customer communication processes. OpenText Exstream CCM, with its pioneering technology in customer communication management, meets your business's multichannel communication needs, enhancing customer satisfaction to the highest level. With Exstream CCM, you can transform your customer experience while increasing operational efficiency.

OpenText Exstream CCM (Customer Communication Management) is an enterprise software solution that creates and distributes invoices, policies, contracts, notifications, and personalized messages from a single platform across email, SMS, printed documents, and digital channels. It automates high-volume document generation in sectors such as finance, insurance, telecommunications, and the public sector, while ensuring consistent customer communication.

Effective Solutions

with Multichannel Customer Communication

OpenText Exstream CCM provides a multichannel customer communication platform, including SMS, email, mobile applications, and printed documents. As Ithinka, we enable our clients in Turkey to respond quickly and effectively to customer requests using this powerful solution.

Large organizations send invoices, statements, notifications, or policies to tens of thousands of customers every day. The content of these documents varies from person to person, as do the delivery channel and language. Producing all this communication consistently, accurately, and on time requires the coordination of multiple systems and teams.

OpenText Exstream CCM solves this complexity on a single centralized platform: templates are designed once, personalization rules are defined, and the system automatically delivers the right content to each customer through the right channel.

Exstream CCM Advantages
Make a Difference in Your Customer Communication
Accurate and Consistent Messages
Accurate and Consistent Messages

It allows you to deliver accurate and consistent messages to customers across different channels.

Personalized Experiences
Personalized Experiences

Increase satisfaction by delivering personalised messages tailored to each customer segment.

Fast Communication
Fast Communication

Respond quickly to customer requests with automated workflows.

Flexible Integration
Flexible Integration

Exstream CCM integrates seamlessly with your existing CRM and ERP systems.

Sectoral Solutions
Which Industries Is OpenText Exstream CCM Suitable For?
Finance Sector
Finance Sector

Bank statements, credit notifications, installment reminders, and legal disclosures include different conditions for each customer and must comply with BRSA and KVKK requirements. Exstream combines these documents with personal data, delivers them through encrypted digital channels, and stores the delivery record.

Insurance Sector
Insurance Sector

Policy documents, claim notifications, and renewal offers are among the highest-volume communications in the insurance sector. Since each policy has different conditions, personalization is essential. Exstream receives data from the policy management system, generates a customized document for each policyholder, and integrates it into the digital approval workflow.

Telecommunication Sector
Telecommunication Sector

Invoice generation, usage summaries, campaign notifications, and contract renewal offers mean millions of documents per day for telecommunications operators. Exstream processes this volume automatically and routes communications to digital or printed channels according to customer preferences.

Public Sector
Public Sector

Citizen-facing official correspondence, notifications, and information documents require a standard format, while the content must be personalized. Exstream meets this need for public institutions in a way that is compatible with e-government infrastructure.

With OpenText Exstream CCM

Digital Customer Contact Management

OpenText Exstream CCM digitizes customer communication systems, saving costs and making customer interaction management more efficient. Ithinka's expert support optimizes your business's customer relations and contributes to your digitalization processes.

Why Ithinka OpenText Exstream CCM Solution?
OpenText Turkey Partner
OpenText Turkey Partner

Ithinka is the authorized business partner of OpenText Exstream CCM in Turkey.

Advanced Integration
Advanced Integration

Exstream CCM is fully compatible with your existing customer communication systems and integrates easily.

Customizable Platform
Customizable Platform

A customer communication platform that is fully customizable to your specific needs of your business.

Secure and High Performance
Secure and High Performance

Exstream allows you to manage customer data securely.

Multi-Channel Communication
Multi-Channel Communication

It streamlines your customer communication processes with SMS, email, mobile apps, and more.

Data-Driven Communication
Data-Driven Communication

Respond instantly and accurately to customer demands with comprehensive data analysis.

Ithinka OpenText Exstream CCM

Increase Efficiency by Digitalizing Your Customer Communication

Frequently Asked Questions

What is OpenText Exstream CCM, and what does it do?
OpenText Exstream CCM is an enterprise software solution that centrally creates and distributes high-volume customer communication documents such as invoices, statements, policies, contracts, notifications, and personalized letters. Data is received from CRM, ERP, or other systems; personalized documents are generated for each customer using templates and delivered through the preferred channel, such as email, SMS, printed mail, or a digital portal.
In which industries can OpenText Exstream CCM be used?
It can be used across many sectors, including finance, insurance, retail, and public sectors, optimizing communication processes according to sector-specific needs.
What are the advantages of OpenText Exstream CCM, and which channels does it support?
It supports channels such as email, SMS, printed documents or PDF output, digital customer portals, mobile application notifications, and archiving. The customer can choose the preferred channel, or a specific channel can be required based on the organization’s policy. Regardless of the channel, templates and content are managed from a single source on the centralized platform.
How is OpenText Exstream CCM integrated?
Exstream CCM provides seamless integration with existing CRM, ERP, and customer communication systems.It optimizes data flows and accelerates business processes.
Why should Ithinka be preferred as an OpenText partner?
Ithinka is OpenText’s authorized partner in Türkiye. With a team experienced in Türkiye’s legal regulations, local language requirements, and sector-specific compliance standards such as BRSA and Ministry of Treasury and Finance notifications, Ithinka provides implementation and support services. End-to-end service is delivered from project planning to go-live and continuous technical support. Ithinka offers flexible, reliable solutions that can be customized according to sector-specific needs. In addition, it prioritizes customer satisfaction with the assurance of 24/7 technical support.
Can it work integrated with our existing SAP or CRM system?
Yes. Exstream integrates with SAP, Salesforce, Oracle, and other enterprise systems through REST and SOAP APIs. Data is received from these systems, the document is generated by Exstream, and distribution is managed through the platform. There is no need to change the existing infrastructure.
Is Exstream secure from a KVKK perspective?
Yes. The platform supports the delivery of documents containing personal data through encrypted channels, the storage of delivery records, and automatic archiving or deletion after a defined period. These capabilities help meet KVKK requirements for data minimization and secure transmission.