Services Data Center and Cloud

Managed Services

Managed Services

Managed Services:

Lighten Your Business’s IT Load

Managed Services is a model in which all or specific layers of a company’s IT infrastructure — such as database, operating system, network, virtualization, cloud, or backup — are managed by an external expert team under a proactive monitoring, regular maintenance, and 24/7 technical support agreement. Instead of reactive support, a preventive management approach is prioritized; issues are detected and resolved before they occur.

What are Managed Services?

Why are They Important?

Managed services offer comprehensive solutions that allow businesses to manage their IT needs through outstaffing. These services cover processes such as infrastructure planning, implementation, continuous monitoring, and performance reporting. Especially in critical areas like IT infrastructure, security, data management, and cloud services, managed services accelerate a company's digital transformation, providing a cost advantage.

Benefits of Managed Services
Efficient and Secure IT Management
Efficient and Secure IT Management
Flexibility and Scalability
Flexibility and Scalability
Cost Advantage
Cost Advantage
24/7 Monitoring and Support
24/7 Monitoring and Support
Managed Services:
Our End-to-End Solutions

Offering end-to-end solutions ranging from infrastructure to system management, from database to SAP, from DevOps-SysOps to Data Analytics and Backup-Storage, Ithinka undertakes the management of all your IT processes with its experienced and expert staff, increasing your productivity and contributing to your business success.

Database Consultancy Services
Database Consultancy Services

We meet the technical needs of designing, installing, securing, backing up, recovering, improving performance, software updating, and maintaining various databases such as Oracle, SQL, PostgreSQL, NoSQL, MySQL, Mongo, Cassandra.

SAP Basis Technical Consultancy Services
SAP Basis Technical Consultancy Services

We provide support in the installation, configuration, updating, and operation of SAP systems. Monitoring, performance optimization, security management, backup, and recovery are some of the expert solutions we offer to help you use your SAP systems efficiently.

SAP Database Management Services
SAP Database Management Services

Our SAP database management services ensure data integrity, security, and synchronization, offering tailored solutions for installation, monitoring, analysis, backup, maintenance, and recovery.

System Management Services
System Management Services

We continuously monitor the security and performance of Windows and Linux operating systems and provide support. We manage system settings, updates, security controls, and performance optimizations for you.

Virtualization Platforms Management Services
Virtualization Platforms Management Services

With our services enabling the efficient use of virtualization technologies, you can easily manage your virtual environments. We handle virtual machine distribution, performance optimization, security, updates, automation, and user access needs.

DevOps & SysOps Management Services
DevOps & SysOps Management Services

With DevOps management, we accelerate and secure your software distribution processes. With our SysOps service, we manage the cloud lifecycle and make your infrastructure secure and efficient. We are with you at all stages such as regular control, installation, configuration and performance improvement.

Cloud Management Services
Cloud Management Services

By facilitating your cloud migration processes, we ensure your infrastructure installation, management and monitoring. We optimize your operational processes, reduce the risk of data loss, and increase user access. With our VMware solutions, we increase your business continuity and cost advantages.

Monitoring Services
Monitoring Services

By ensuring continuous monitoring of your server, network, software and business processes, we reduce your operational costs and determine optimization requirements. We offer leaner and more standardized solutions by increasing system accessibility and performance.

Backup & Storage Management Services
Backup & Storage Management Services

We take care of your data storage and backup needs, ensuring that your data is stored securely and restored quickly when needed.

With Ithinka Managed Services

Enhance Your Operations

Frequently Asked Questions

What are Managed Services?
Managed services are solutions that allow a business's IT infrastructure and other technical processes to be effectively managed by an expert team, ensuring security and cost advantages.
Why are Managed Services necessary?
Managed services relieve businesses of their IT workload, increase business efficiency, reduce costs, and provide IT security. They are ideal for IT infrastructures that require continuous support and monitoring.
What are the benefits of Managed Services?
They offer many benefits, such as cost savings, improved security, 24/7 monitoring and support, flexibility, and expert management.
Which areas does Ithinka's Managed Services support?
Ithinka provides comprehensive services in various IT fields, such as database management, SAP system management, system management, virtualization, DevOps & SysOps, cloud management, and backup-storage.
What is the difference between Managed Services and Outstaffing IT Services?
Managed services differ from outstaffing services by offering continuous support, monitoring, and proactive solutions. Managed services provide performance and security with specific commitments. In the traditional outsourcing model, the business first identifies and reports an issue, then waits for it to be resolved; in other words, it is a reactive approach. In Managed Services, however, the service provider continuously monitors the system, detects potential issues before they create business impact, and intervenes proactively. In addition, Managed Services are usually delivered with SLA (Service Level Agreement) assurance: metrics such as downtime, response time, and resolution time are contractually committed.
How is the cost of Managed Services determined?
The service fee is determined based on the scope of required services, infrastructure requirements, and monitoring frequency. It is budgeted after analysis and evaluation.
Which businesses can benefit from Managed Services?
Small, medium, or large-scale businesses can benefit from managed services to effectively and securely manage their IT infrastructure.
Does Ithinka provide 24/7 support for Managed Services?
Yes. All systems within the scope of Ithinka’s Managed Services are monitored day and night. When a critical alarm is triggered, on-call system administrators act according to predefined intervention procedures. Response time and resolution time are guaranteed under the SLA.